Customer Service Representative- Contact Centre (Full Training Provided)

Exciting Career Opportunity: Become an Account Manager at Pioneer Credit! 

Join us in making a positive impact to our customers and embrace a fulfilling career as an Account Manager with Pioneer Credit, commencing July 2024! 

If you have worked in hospitality, retail, or another customer service role we want to hear from you!

What will your day look like as an Account Manager? 

Where two days are never the same, step into a dynamic role where you will experience a rewarding career dedicated to assisting our customers by collaboratively understanding their unique situations and help put an end to their debt stress. 

We want team members that are compassionate and love building positive and rewarding relationships with our customers and can embody our three core principles Be Human, Choose Integrity and Act with Purpose. 

You will be in charge of your own portfolio of accounts and learn effective portfolio management skills. You'll have access to an uncapped bonus structure and the ongoing support and coaching of your team leader to ensure you truly achieve your career goals. 

What do you need to be a successful candidate? 

• Exceptional customer service skills
• A positive and collaborative attitude
• An openness to guidance and coaching
• Strong computer skills
• High communication skills; both verbal and written
• Self-motivation to drive and succeed within your role
• Previous experience in a call centre is desired

Why Join Us?

Pioneer Credit is an environment where you are encouraged to bring your whole self to work. Our culture is built on valuing life experiences and welcoming people of all backgrounds.  We also value your balance between work and life, supporting flexible work arrangements, and our leadership team love nothing better than supporting and coaching you to ensure you feel fulfilled in your role and achieve your career aspirations.

On top of that, we provide study leave, training and development allowances and financial support towards professional memberships, associations, and conferences. Your health is also just as important to us, so we offer an EAP, discounted gym memberships and discounted health insurance.

Please note that you will need the following documentation before commencing:

• Valid Police Clearance.
• Unrestricted Australian working rights.