Customer Service Representitive

Company Overview:
Our client is a well-established Australian family-owned business with a rich history of delivering innovative solutions. As a global leader in designing, manufacturing, and supplying hardware, they provide tailored solutions across a wide range of industries within the transportation sector.
 
Role Overview:
Reporting to the Operations Manager, the CSR is responsible for delivering exceptional customer service and support. Key responsibilities include addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. The ideal candidate will demonstrate excellent communication skills, a friendly and approachable attitude, and strong multitasking abilities. Their CSR is a dedicated and adaptable professional who can work independently and effectively solve problems.
 
Key Responsibilities:

• Handle incoming phone calls.
• Provide a high level of customer service to customers.
• Identify, investigate, and resolve customer enquiries.
• Refer or escalate the problem as needed (following appropriate investigation and troubleshooting).
• Liaise with internal/external stakeholders regarding customer queries, orders, account issues or credit application etc.
• Arrange collection of returns and misdirected shipments under their policies and procedures.
• Nurturing leads by following up on quotations and inquiries, converting them into rewarding sales opportunities.

 
Skills and Attributes:

• Strong data entry/administration skills are highly desirable.
• Excellent verbal and written communication skills.
• Literacy and numeracy skills.
• Proactive attitude and ability to show initiative.
• Ability to prioritise tasks and work efficiently under pressure.
• Demonstrated problem-solving skills.
• Competent in using customer service software, Microsoft Office Suite, and ERP systems.
• Ability to handle challenging customers and resolve conflicts with professionalism

 
How to Apply:

Click 'APPLY NOW' or contact Oscar Wyer for a confidential discussion on 0483 946 753.
We will be reviewing applications and commencing discussions on the role from the 16th of October.

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