CUSTOMER SERVICE & RESOLUTION ASSISTANT

By Amica is a fast growing online women’s fashion boutique. Started in 2016 by fashion designer Dee Tran, the online fashion store is now reaching its 7th year and has a close knit team of over 12 staff. 

Dee’s vision for the brand is to be body and age inclusive. The brand aims to bring women together and help them feel confident in their body, no matter what age. 

Join the family

The Customer Service & Resolution assistant reports directly to our Community  Manager and is pivotal in maintaining our key customer value proposition as ‘Your Friend in Fashion’. You will be responsible for ensuring our customers are given informed, impeccable and prompt responses when they reach out to us on our social platforms, phone or email.  

Duties will include:

• Take responsibility and accountability for day to day customer happiness on the following channels: Facebook Page, Facebook Group, Instagram. Phone 
• Provide customer support via Phone, Email and Social Platforms
• Respond promptly to customers general enquiries
• Resolve all customer disputes on all platforms
• Communicate and escalate delivery concerns with courier services 
• Managing customer returns and ensuring they are processed in  timely manner  
• Manage our retail showroom 
• Manage customer returns and ensuring they are processed in timely manner 
• Assisting small team in any other tasks required

To be successful in this role:

• 1 - 2 years office customer service experience in a fashion environment
• Impeccable written and verbal communication skills
• Fast typing skills
• An interest in fashion and styling
• Bubbly and personable
• Ability to interact with a diverse range of people
• Ability to multitask from a variety of communication channels
• Solutions focussed with  positive disposition 
• Ability to work in a team environment
• Willingness to learn and develop from senior team members and grow with business

What’s in it for you?

• Be a part of a growing company with an opportunity to make an impact
• Generous discounts on full price clothing
• Quarterly team outings
• Regular office social drinks

Apply now to join our fun close knit team and grow with the business.

If this sounds like you, we would love to hear from you. To apply, send your resume and cover letter to [email protected] telling us why you want to join the team and why you are a suitable candidate for the role.  Video cover letters are welcome!