Customer Service & Retail Sales Consultants

Retail Sales Consultant – Call Centre (Call Centre & Customer Service)

$57 - $60k full time base salary + Superannuation

+ Generous incentives & Discounts

• Full Time position available
• Part Time position (Mon, Tue, Wed & Thurs)

About the role

Are you passionate about providing exceptional customer service and enjoy working with a close-knit team? Would you like to work for one of Australia's most trusted and recognised brands? If so, apply today, we would love likeminded people to join our team!

We are seeking an exceptionally enthusiastic and dynamic salesperson who can effectively capitalize on sales opportunities and deliver exceptional customer service on behalf of our retail stores. In this role, you will be tasked with achieving competitive sales targets and team KPIs across our diverse range of retail services.

Your ability to multitask will be essential as you engage with customers via phone and email, both inbound and outbound, as well as collaborating with other business departments. With your exceptional customer service and sales skills, you will be responsible for ensuring the highest level of customer satisfaction is consistently delivered in a timely and efficient manner to meet sales targets and objectives.

A comprehensive training and induction program will be provided, offering an outstanding opportunity to join Bridgestone and advance your career within this global organisation.

Key Responsibilities:

• Answer inbound sales calls.
• Make outbound follow up and sales calls.
• Find solutions for our customers tyre and auto problems.
• Receive and direct general customer enquiries.
• Act as a liaison between customers and stores providing excellent service to both parties.
• Document customer feedback.
• Ad-hoc administration duties as required.

Benefits

• Attractive monthly incentives and quarterly bonus opportunities.
• Join a dynamic and supportive team environment.
• Enjoy engaging in theme days.
• Participate in team gatherings and social events outside of work.
• Structured training program with experienced trainers.
• Opportunity for career development & growth.
• A strong support network who wants to see you succeed.
• Friends and Family discount on tyres and auto servicing.
• Access to staff assistance programs for you and your family.
• Be a part of a growing global organisation.

About you

You should possess a demonstrable enthusiasm, strong motivation, and unwavering commitment to delivering exceptional customer service. A desire to work collaboratively and efficiently as part of a team is essential. Natural problem-solving abilities, excellent organization, and a collaborative mindset are crucial attributes. You should also exhibit adaptability in your approach to work.

Your exceptional telephone sales techniques, coupled with a keen focus on customer service, energy, enthusiasm, and attention to detail, will significantly contribute to your success in this role.

The work schedule will be Monday to Friday, with shifts from 7:30 am to 3:45 pm and 8:15 am to 4:30 pm.

You should have:

• Prior experience in a Contact Centre is not mandatory, but backgrounds in customer service, sales, hospitality, and retail are valued.
• Exceptional customer service abilities are a must.
• Computer proficiency in Omni system environment, Microsoft products, and openness to learning new CRM systems.
• Demonstrated commitment to achieving sales targets.
• Confident communication skills with the ability to multitask and prioritise effectively.
• Experience working towards both individual and team based KPIs/targets.
• Strong analytical and problem-solving skills.
• Attention to detail and a commitment to delivering high-quality work.
• Punctuality and a strong work ethic are essential attributes.

About us

Bridgestone is a global leader in sustainable mobility and advanced solutions, providing products, services, and solutions for a world in motion.

We have a long-held tradition of excellence supported by a commitment to offer the highest quality products and services to all customers. Through our mission of "Serving Society with Superior Quality" Bridgestone strives to be a company trusted by the community and valued by its employees.

Interested? If you are focused on providing a high level of customer service, can multitask and prioritise your work under pressure, you are punctual and reliable you would make a great addition to our team! 

Please submit a cover letter and resume through the ‘Apply Now’ button.