Customer Service - Sales and Retention

At ahm, we think work should work with you.   

Because let’s face it, life’s too short for a job you dread. Work means different things to different people.  

We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work better for everyone.   

Join the ahm Crew as a Customer First Team Mate! 

Are you the kind of person who loves helping others, thrives on good vibes, and believes that every customer deserves a five-star experience? If so, we want YOU to join our ahm family as a Customer First Team Mate! 

Location: East Coast Australia 

Job Type: Full-time, Hybrid  

Experience: No degree needed – just bring your passion! 

What’s the gig? 

Our Customer Consultant role, internally referred to as a Customer First Team Mate, is at the heart of our ahm customer experience. 

As a Team Mate, you’ll be the friendly voice (or message) on the other end of the line, guiding our customers through everything including joining ahm, navigating hospital admissions, helping with policy updates, answering claim inquiries, and providing support to those considering leaving. You’ll own the whole journey – start to finish – and make sure every interaction feels personal, positive, and genuinely helpful. 

What you’ll be doing: 

• Helping customers choose the right cover by confidently guiding them through ahm products and matching solutions to their needs. 


• Taking proactive steps to retain customers — understanding their concerns, offering alternatives, and finding outcomes that keep them with us. 


• Listening like a pro and solving problems with heart. 


• Communicating clearly, kindly, and confidently. 


• Thinking on your feet and making smart, customer-first decisions.


• Teaming up with awesome colleagues to share ideas and support each other. 


• Spotting ways we can do things better – and helping make it happen. 

What we’re looking for: 

• A people-person with a passion for helping others. 


• Someone who’s curious, adaptable, and always up for a challenge. 


• A team player who’s not afraid to take the lead when needed. 


• Great communication skills (bonus points if you’ve helped people before – in any setting!). 


• A positive attitude and a willingness to learn – we’ll teach you the rest! 

What’s in it for you? 

• No health insurance experience? No worries! We’ll train you up with everything you need to succeed. 


• Work from home or the office – we’re all about flexibility. 


• Extensive training provided including online, facilitator led, and on the job. 


• Learning & development programs to help you grow your career. 


• Fun team culture – think virtual hangouts, shout-outs, and a whole lot of team spirit. 


• Generous leave options so you can recharge when you need to. 


• Be heard! Your ideas and feedback help shape how we work and improve. 

We’re on a mission to become Australia’s Healthiest Workplace, supporting you to feel healthier and happier at work and beyond. Enjoy: 

• WorkBetter by Medibank — access virtual GP, psychology support, health coaching & more. 


• Subsidised health cover + fully covered Healthy Living Extras for proactive wellbeing. 


• Good Health Day — an extra day off each year to recharge your way. 


• Holistic wellbeing support — health checks, pregnancy & parenting support, plus 24/7 access to our Employee Health Support Line. 

Please note the below key requirements

• Start date for this role: Monday 2nd March 2026. 


• Interviews will be held from 6th February – 9th February.


• The training period is mandatory, and full virtual attendance is required. 

Ready to make a real difference and have a blast while doing it? Hit that  button!  

Imagine working with us 

At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally you just might). We kick the old, boring ways to the curb and encourage you to think outside the box – experiment a little. We’re not afraid to ruffle some feathers and have a bit of fun while we’re at it. Try new things, explore different areas of the business, and upskill like a pro. It’s one big team adventure here, and the chances to grow are endless.  

Oh, and did we mention we have some great benefits too? https://careers.medibank.com.au/the-medibank-experience/
Happy, healthy people make awesome teams. With ahm, work should feel good — like, really good. It’s about finding joy, fulfillment, and the right team to share it with.  
 

Be Yourself.  Belong Here
We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
 
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us [email protected]. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/
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