Customer Service - Sales Order Processing - Exciting Challenge

The Company
A rare opportunity has become available to join a global FMCG market leader. This iconic brand is constantly at the front of their field and has been experiencing significant growth with the launch of a new range of products. With offices in the Wantirna area this is a fantastic role for a hands on and process orientated Customer Care Representative to join their team on a temporary basis.
 
The Role
Reporting to the Customer Service Manager, this role will see you looking after:

• Primary point of contact for customers - both internal and external
• Day to day management of orders and taking ownership of related logistics requirements
• Processing queries, returns and order status through CRM
• Trouble shooting product issues
• Proactive calls to consumers to follow up on order satisfaction, assess and improve their user experience and upsell products.
• Working with the sales team, warehouse and transport providers to ensure all orders are delivered on time and meet expectations
• Handle stock availability and pricing enquirers as required.

 
Preferred Experience
The successful candidate will have the below experience and attributes

• Experience working within the consumer goods/logistics/distribution sector preferred
• Previous order processing & problem-solving experience
• Experiencing handling a high volume of enquiries
• Exceptional communication and customer service skills
• The ability to multi-task and prioritise
• Team player who is committed to their customer service career

 
If you have the above experience and are looking to secure a fantastic position please apply today! For any enquiries, please contact [email protected]