Customer Service / Sales Support - Energetic Workplace

About Us

FindStaff provides comprehensive employment solutions across both blue and white-collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced, and astute candidates for businesses of all sizes & requirements.

The Company

Our client is an independent, family-owned company based in Broadmeadows, with offices and distribution centres nationwide. They are currently looking for an experienced Customer Service/Sales Support professional to join their team.


About the Position

• Manage inbound and outbound call traffic to all customers and provide a level of service that is "best practice".
• Provide customers with responses to queries in a timely fashion and proactively seek out opportunities to contact customers and add value to their business which will support the company sales force.
• Provide support to their team as well as the Sales Support Leader.
• Provide service to customers by responding to inquiries accurately and in a timely fashion as well as driving sales through Cycle Objectives, Deletions and Clearance opportunities and proactive Telecalls.
• Provides administrative services to support the company sales force.

Duties and Responsibilities

• Receiving incoming customer phone calls and managing email correspondence.
• Order taking - including keying in orders.
• Preparing customer quotes.
• Liaising with Business Development Managers.
• Contact customers in relation to order status and supply situation.
• Arrange for proof of deliveries in conjunction with warehouse / distribution and contracting staff.
• Proactively call customers and inform them of backorder and substitution information daily.
• General office duties.

Skills & Experience

• Proven Customer Service and Sales Expertise: Demonstrated experience in effectively managing inbound calls and inquiries within the building and construction sector, ensuring customer satisfaction and driving sales growth.
  
• Efficient Order Processing: Skilled in processing customer orders accurately and efficiently, coordinating product distribution, and ensuring timely delivery to clients.
  
• Versatile Administrative Skills: Ability to handle a wide range of administrative tasks in a fast-paced office environment, adapting quickly to changing priorities and demands.
  
• Proficient in MS Office: Confident in utilizing Microsoft Office suite, including Word, Excel, and Outlook, to streamline operations, manage data, and communicate effectively with team members and clients.
  
• Keen Attention to Detail: Meticulous in reviewing and verifying information to maintain accuracy in all tasks and documentation, ensuring high-quality service delivery and customer satisfaction.
  
• Strong Team Player: Collaborative and supportive team member, fostering positive working relationships and contributing to a cohesive and productive work environment through effective communication and cooperation
  

Benefits

• Permanent full-time position with highly respected family-owned business.
• Standard office hours, Monday to Friday (Onsite)
• Position based in Broadmeadows.
• Supportive team environment.

If you are a talented Customer Service/ Sales Representative, we invite you to apply. Click the Apply button today and send us a copy of your current resume along with a cover letter.



Please note, only shortlisted applicants will be contacted.