Customer Service & Sales Support Officer l ASAP Start l Glendenning Location

SMAART Recruitment is proud to partner with a highly successful Australian-based manufacturing and product development company. This company develops beautiful, high-performance interior acoustics and industrial products with a simple goal: Create inspiring products for spaces where people come together to work, learn and live. Making waves on the global stage, the Australian-based team works hard to design and manufacture innovative products for award-winning interiors, both locally and overseas.
  
They believe good design is not stagnant; it is constantly evolving—shaping the future with confident curiosity and a brazen disregard for conformity. Those who are up to the challenge are the ones who make real change. As true believers in the value of good design, we can’t sit still. Working for the company means you’ll be part of a team of creatives who like to get their hands dirty, pushing the limits and testing the boundaries.

Reporting directly to the Customer Service Team Leader, you will work closely in a team of 2, with a wider of NSW team of 10. 

This is an amazing opportunity to work in the customer service team. You will handle all queries via phone, email & web. In addition, you will assist the sales team, and work on bespoke products. This includes managing order life cycles, administration tasks, inventory management & much more. This role will manage 10-20 inbound calls and roughly 30-40 emails daily although volumes can vary day to day. 

The successful candidate will be responsible for representing the company in a professional, positive, and friendly manner whilst demonstrating a relentless desire to achieve business goals and objectives.

Please note this is a full-time permanent role with an ASAP start, Mon - Fri, 8AM - 4PM (Flexible) & there is no work from home in this role.

About you:
• 4-5 years experience in a similar role, ideally within the manufacturing/supply chain
• Confidence to handle complex complaints & difficult calls/emails
• Time management skills and can adapt to change
• A team player who enjoys project ownership with the ability to prioritize tasks accordingly
• Confident with software and systems and exposure to Excel

What's in it for you?
• Salary base of $75-80K + 11% Super 
• A unique opportunity to advance your career in a highly successful Australian company
• Be part of a company experiencing 20% growth yearly
• Work in their new stunning Glendenning office
• A full-time position - Monday to Friday - 8.30 AM - 4PM
• Access to ongoing training, courses & development

If you are as passionate about this opportunity as we are then please don't delay and APPLY NOW! For any questions please email Ishmael at [email protected].

We are interviewing immediately with an ASAP start!