Customer Service Specialist

Permanent Full-Time Banking Customer Service paying $63,900 + Super + Benefits Working out of Brand New Offices in Sydney!

YOUR NEW COMPANY
Awarded oneof the world's most ethical companies for the last ten years, you will be partof a bank that's all about giving back. A bank that's wholly about theircustomers, you will genuinely be a part of an organisation committed to makinga difference. For their employees, they value training, growth, anddevelopment. Career paths at this bank extend not only in operations, butacross all areas of the business. This really is your next opportunity to startyour career!

YOUR NEW ROLE
You willjoin the heart of the business, in their buzzing Barangaroo office.
Some key responsibilities will include:
Being afirst point of contact for members, across inbound; outbound; live-chat; email;and social media communications
Troubleshoot,educate and resolve all queries for members in a positive and knowledgeablemanner
Worktowards contact centre KPI's to ensure achievement of organisational andindividual goals
Comply willall associated risk and regulatory policies to ensure the safety of thecustomers and the bank
Monday toFriday, anytime from 8am to 7pm rotating roster

WHAT YOU NEED TO SUCCEED
Previouscontact centre or customer service experience
Exceptionalspoken communication skills
Outstandingcommunication with a 'member first' approach
Studyingfinance, business, economics, or an associated degree is preferred

WHAT YOU WILL GET IN RETURN
Work forone of the world's most ethical banks - full training provided across all areasof banking
Huge scopefor development if you plan to stay long term, with opportunities to go perm
$63,900 + Super + Benefits

Fantasticmanagement, genuine fun and buzzing place to work
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