Customer Service Specialist

Position: Customer Service Specialist

Company: Fathomrealty

Location: Australian Capital Territory, Australia

Contract Details: Full-time

Are you a customer service superstar with a passion for real estate? Look no further! Fathomrealty, a leading real estate company , is seeking a full-time Customer Service Specialist to join our team.

As a Customer Service Specialist, you will be the first point of contact for our clients and will play a crucial role in ensuring their satisfaction and loyalty. You will be responsible for handling a variety of customer inquiries and requests, providing exceptional service and support at all times.

Key Responsibilities:

- Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner

- Provide accurate and detailed information about our services and properties

- Assist clients with their real estate needs, including scheduling property viewings and answering questions about the buying/selling process

- Maintain customer records and update information as needed

- Collaborate with other team members to resolve customer issues and ensure a seamless experience

- Handle and resolve customer complaints with empathy and professionalism

- Continuously strive to improve customer satisfaction and loyalty by identifying areas for improvement and implementing solutions

- Stay up-to-date with industry trends and developments to better assist customers

Qualifications:

- High school diploma or equivalent; some college coursework preferred

- 1-2 years of customer service experience, preferably in the real estate industry

- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in Microsoft Office and CRM software

- Strong attention to detail and organizational skills

- A positive attitude and a passion for providing exceptional customer service

We offer a competitive salary, benefits package, and opportunities for growth and advancement within our company. If you are a motivated and customer-focused individual with a love for real estate, we want to hear from you! Apply now to join our dynamic team at Fathomrealty.