Customer Service Supervisor

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Due to growing business needs, our Lysaght business is looking for a Customer Service Supervisor to join the Townsville team. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects. This is an on-site leadership role where you’ll work closely with both internal and external stakeholders to deliver reliable, high-quality customer outcomes.

This is a stable, long-term leadership role where you’ll guide a small, engaged team while building strong customer relationships. You’ll benefit from a structured rotating roster with early finishes on Fridays, full training on systems and products, and the support of a safe, people-focused workplace where your leadership and ideas genuinely make a difference.

You’ll receive a copy of the roster for the next 12 months, giving you certainty and predictability. Rotations include:

• Day Shift (Week 1): Monday–Thursday: 7:30am – 4:00pm; Friday: 7:00am – 2:00pm
• Afternoon Shift (Week 2): Monday–Thursday: 9:00am – 5:00pm; Friday: 7:00am – 4:00pm

What Will You Do?

As Customer Service Supervisor, you’ll be the link between customers, your team, and site operations. Your focus will be on people leadership, communication, and smooth day-to-day delivery. You’ll enjoy:

• leading, coaching, and supporting a team of Customer Service Representatives
• setting clear expectations and creating a positive, accountable team environment
• managing customer enquiries, orders, and escalations with professionalism and care
• building strong working relationships with production, logistics, and sales teams
• ensuring systems and processes are followed accurately and efficiently
• identifying opportunities to improve service, communication, and team capability

More About You

We’re open to leaders from a variety of backgrounds. You don’t need industry experience, we’ll train you on our products and systems. What matters most is how you lead and communicate. You’ll bring:

• proven experience leading or supervising a team (any customer-facing or operational environment)
• excellent communication skills, with the ability to engage confidently with customers and internal stakeholders
• strong stakeholder management skills and the ability to navigate competing priorities
• a calm, solutions-focused approach to problem-solving
• confidence working on-site and being present with your team
• a commitment to safety, teamwork, and continuous improvement

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Sunday, 1 February 2026.