Customer Service Team Lead

Please note: Applicants must have full working rights in Australia, as visa sponsorship is not available for this position.

Robert Half is excited to be exclusively partnering with a fast-growing Australian technology business seeking a Customer Service Team Leader to join their collaborative support team.

This is a great opportunity to step into a leadership role within a purpose-driven tech organisation with a supportive team culture, where you'll lead a small team while remaining hands-on with customers in a fast-paced environment!

The Role:

• Lead the day-to-day operations of a customer support team across Australia and the Philippines
• Provide hands-on support to customers via phone, email and live chat
• Act as the first escalation point for complex or sensitive customer issues
• Coach and support team members through regular feedback, guidance and training
• Monitor team performance, maintain CRM records and identify opportunities to improve support processes

About You:

• A proactive leader who enjoys coaching others and helping team members succeed
• Minimum 6 months experience in a Customer Service Team Leader or Supervisor role
• Strong written and verbal communication skills, including handling complex customer conversations
• Highly organised with the ability to manage multiple priorities in a fast-paced environment
• Comfortable using CRM systems and customer support tools

If this sounds like the right next role for you, we highly advise you apply.

This role is 3 days on-site, 2 days WFH.

This is a hybrid

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