Customer Service - Team Leader

Vinpac has been providing quality bottling services to a national portfolio of over 500 customers since 1975. We specialise in bottling, winemaking, bulk wine storage, laboratory services, warehousing, distribution and packaging supply. 

Operating out of three facilities in the iconic Barossa Valley and McLaren Vale wine regions, our passionate team is committed to providing trusted solutions to our customers. Our team is driven to innovate and challenge the status quo, with continuous improvement at the forefront of all that we do.

• Follow your passion, feel the energy
• Provide team leadership and exceptional customer service
• Based onsite in Angaston

As the Customer Service Team Leader, you will lead a small team of Customer Service Representatives and implement continuous improvements to meet our business targets and quality standards and behaviours. 

You’ll be the conduit between our customers, sales team and production sites; and support with enquiries including new business opportunities, entering production orders, following up with suppliers and providing our customers with great customer service through a range of communication channels.

Sound good? Read on. 

Here is a taster of what you can expect in this role:

• In conjunction with the Service Delivery Manager, manage the ongoing development of KPIs for yourself and direct reports.
• Assist and prepare production orders, including the accurate detailing of customer product details and company operating requirements. 
• React to tight timeframes and business priorities.
• Maintain and record accurate customer records, customer communication data and files.
• To answer customer enquiries and phone calls in an efficient and professional manner, and ensure  regular contact with customers is maintained 
• To educate customers where relevant on Vinpac International processes, procedures and standards.
• Provide sales, service and product information to all customers in a timely and effective manner
• Ensure customer approval is obtained for each sales order prior to issue of sales orders to production 
• Monitor customer supplied dry good delivery dates to ensure timely delivery of these goods in accordance with agreed procedures to meet packaging schedules 
• Promote the Vinpac Website to all customers and train all customers in the utilisation of Vinpac’s  Internationals customer facing portal.
  
   

Now let’s talk about you: 

• Ability to prioritise workloads in a high paced environment where priorities are regularly changing
• Strong leadership skills - experience desirable 
• Ability to problem solve 
• Ability to work independently or as a team 
• Ability to develop and maintain positive and professional relationships both internally and externally and at all levels 
• Ability to adapt to new procedures which enhance the effective delivery of customer service 
• Ability to adapt to customer demands, and maintain a high level of professionalism
• Good organisational and time management skills, including the ability to keep accurate records
• Ability to make suggested improvement in processes and procedures that benefit Vinpac International and the customer 
• Sound knowledge of Microsoft Word & Excel 
• Customer focused with a positive, friendly attitude to all stakeholders
  
   

The benefits are good too! 

• An exclusive discount card for our ALH Hotels (pubs & accommodation), BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W 
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll. We’re all about creating a more sociable future - for our customers and each other. 

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #PinnacleDrinks #Vinpac #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.