Customer Service Team Leader

Customer Service Credit Team LeaderCustomer Service Credit Team LeaderSouth West Sydney18-Month Fixed Term Contract | Hybrid Working
Financial Services Global Company

Are you a passionate customer service leader with experience supporting credit or financial services teams? We are seeking a Customer Service Credit Team Leader to join a growing organisation in South West Sydney, leading a team of Customer Service Consultants who support the credit assessment function.
This is an excellent opportunity for a motivated leader who enjoys driving team performance, improving customer outcomes, and working closely with credit teams to deliver efficient and high-quality service.

The RoleYou will lead a team of Customer Service Consultants who act as the first point of contact for customers and internal stakeholders throughout the credit assessment process.The role will focus on coaching, performance management, and driving service excellence, while ensuring strong collaboration between the customer service and credit assessment teams.

Key Responsibilities

Lead, mentor and develop a team of Customer Service Consultants supporting the credit function

Support the team in managing inbound customer enquiries relating to credit applications and account queries

Work closely with the Credit Assessment Team to ensure efficient processing and communication with customers

Identify opportunities to improve customer experience, processes, and service delivery

Manage escalations and complex customer enquiries

Provide regular reporting and insights on team performance and service metrics

About You

Previous Team Leader or Supervisor experience within a customer service or contact centre environment

Exposure to credit, lending, financial services, or banking environments highly regarded

Strong coaching and leadership capability with the ability to motivate teams

Excellent stakeholder engagement and communication skills

Experience managing service levels, KPIs, and operational targets

A proactive mindset with a focus on continuous improvement

What's on Offer

18-month fixed term contract with strong potential for extension

Hybrid working model offering flexibility between office and home

Opportunity to lead a high-performing team within a growing organisation

Collaborative environment working closely with customer service and credit teams

Competitive salary package

If you're a customer service leader who thrives in a fast-paced financial services environment, we'd love to hear from you

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