Customer Service Technician (Multifunctional Photocopiers & Printers)

Our company

Committed to people. Committed to the future.

Welcome to Toshiba Australia, a leading provider of innovative technology solutions. We are currently seeking a dedicated Customer Service Technician to join our Service team in Eight Mile Plains, QLD. If you are passionate about multifunctional photocopiers and printers and thrive in a dynamic, customer-focused environment, then we want to hear from you. This is a full-time permanent position that offers the opportunity to showcase your technical expertise while providing exceptional service to our valued customers. Join us in delivering excellence and driving the future of technology.

Our benefits

To attract the best, we offer the following range of attractive company and wellbeing benefits:

• Attractive Performance based incentives
• Variety of paid leaves to support you - Birthday leave, Community Service leave, Corporate Social Responsibility leave and Emergency leave
• Free annual flu vaccinations
• Service Awards
• Learning and Development programs including External Study Assistance
• Employee Referral Program - refer a friend and get $2000 (conditions apply)
• Access to discounted Private Health Insurance (HCF) plus $250 hospital excess reimbursement
• Great discounts through corporate car programs
• Free On-site car park and gym
• Multiple cafe’s in the same premise
• Convenient to Gateway Motorway and South East Freeway and cycle ways 

Our culture

We’ll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people. We have a culture of respect, friendship and integrity from the top that transcends any corporate directive. It's real, and it's what encourages people to enjoy every day over many years. Our culture is our strength, we’re a team of passionate team players who strive for the best outcome for our customers and our colleagues.

Diversity and Inclusion

We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are committed to working towards a diverse workforce and providing equal opportunities. We strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with LGBTQIA+ to apply.

Our opportunity

Toshiba has evolved beyond photocopiers to provide our clients with innovative technology solutions that improve efficiency and effectiveness across their business operations.

We provide opportunities for growth and advancement to keep you engaged. This pivotal position is critical for ensuring that the installation, service, and repairs to Toshiba’s and other manufacturer’s products are completed in a timely, accurate and economical manner.

Responsibilities include

• Conduct a high quality diagnostic and service repairs to our products in the field
• Installation of products,  including setup of device drivers across multiple OS types
• Software and connectivity support of print and document management platforms
• Management of customer concerns to resolution
• Provide a high level of customer service, both remotely and in-field
• Monitoring and managing stock levels

Other requirements

• Preferably demonstrated experience servicing MFDs, however if you have worked in manufacturing or have other field service experience then you are encouraged to apply
• Previous experience working with software, operating systems and networks would be advantageous.
• Technical aptitude / troubleshooting skills and the ability to learn concepts quickly
• Willing to undertake Working with Children Check and National Police Check
• Willing to take annual flu vaccination and comply with COVID requirements

Qualifications, skills and experience required

• Basic electrical/electronic skills or similar
• Demonstrated mechanical aptitude
• Advanced computer skills
• Excellent customer service skills
• Good verbal and written communication skills
• Electrical Appliance Servicepersons License or Restricted Electrical License highly regarded.
• Current and Valid Driver’s License

In addition to the above, the successful candidates will possess sound interpersonal skills, strong customer service orientation and the ability to work effectively with customers and Toshiba team members across multiple departments and at various levels.

Apply

If this sounds like the role for you, please click the “Apply” button and submit your application today!

Applications close on 27 July 2024. Only shortlisted applicants will be contacted.

No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes. All candidates must have unlimited work rights in Australia.