Customer Service - Urgent Role

ABOUT THE BUSINESS

Chemcouriers – the Dangerous Goods specialists of Mainfreight, is in the business of global supply chain logistics. Put simply, we partner with our customers to provide the full spectrum of Warehousing, Domestic Transport and International Air and Ocean Freight services.

Our operations are powered by a global team of 10,700+ passionate people, world-class technology and a can-do attitude. We currently operate in 342 branches in 27 countries, we are one big family and we are fiercely protective of our deep-rooted identity. Instead of embracing popular corporate conventions, we protect and nurture the unique culture, character and individuality that sets us apart.

ABOUT THE ROLE

We are looking for an enthusiastic and dynamic person to join our team in a Sales / Customer Service role in our Wacol depot.  You must be willing to be committed to giving all our customers an experience second to none. You must be dedicated and proud to be part of our ever growing and very passionate team.

DUTIES & RESPONSIBILITIES

• Customer phone calls & general customer service enquiries
• Inputting data into & working with Excel spreadsheets
• Liaising with drivers & consignees for proof of deliveries   
• Consignment tracking
• Liaising with internal & external customers and contractors
• Problem solving
• Accounts payable – internal & external
• Liaising with customers & reporting estimated delivery times

SKILLS & EXPERIENCE

• An energetic, proactive & positive attitude to customer service
• Eagerness & enthusiasm to learn
• Polite & friendly phone manner
• Bubbly, vibrant & team orientated personality
• Well presented
• Good listener
• Excellent time management skills
• Strong verbal & written communication
• Ability to work under pressure
• Fast paced & pro-active attitude to tasks
• Ability to multi-task

If you are up for the challenge, looking for progression in your career and have the skills and attributes required, please submit your resume and cover letter via the 'Apply' button.