CUSTOMER SERVICE - Urgent Role

CUSTOMER SERVICE OFFICER

SAPE Group

Full time

Customer Service  - Automotive

The Company
The SAPE Group is Australia’s largest distributor of a wide range of high-quality automotive refinishing products including paint, consumables, and equipment, principally to the Collision Repair Industry. The SAPE Group has branches in multiple locations including Sydney, Newcastle, Gosford, Canberra, Brisbane, Gold Coast and the Sunshine Coast.

The Role 
Are you looking for a start in the Collision Repair Industry at a distributor level? Or are you on the tools and looking for a change? The SAPE Group is seeking a customer service officer 

As part of a close-knit team, you will be involved in the day-to-day customer service activity that includes face-to-face, phone and email communication while supporting all trade orders. You will also liaise with SAPE Sales Representatives to process inbound orders in a timely manner.

The role consists of the following duties:

• Answering phone calls inbound and outbound
• General Warehouse and shop duties
• Retail store customer service and sales 
• Providing sales support to our team sales representatives & technicians  
• Building strong rapport with customers 
• A positive and kind attitude
• Accurate mixing of automotive paints (training provided)
• Panel beating or painting experience would an advantage (not essential)

The ideal candidate will have:

• Previous phone-based customer service experience
• Confident, engaging and a natural ability to communicate
• Resilient and able to overcome challenges
• Strong PC experience with a good working knowledge of Microsoft Office
• Order processing experience preferred (not essential)
• Pronto Stock Management experience preferred (not essential)
• Experience in the Automotive Industry retail or trade preferred (not essential)

This is a great opportunity for someone keen to progress within the company. This role has core working hours between 07:30am – 4.00pm, however we are flexible for the right applicant. Salary commensurate with experience. APPLY NOW!!

Employer questions

Your application will include the following questions:

Which of the following accounting packages are you experienced with?

Do you have order processing experience?

Do you have customer service experience?

Which of the following statements best describes your right to work in Australia?

Do you have a current Australian driver's licence?

Which of the following forklift licences do you have?

What is the maximum weight that you are comfortable and able to lift?