Customer Service Valet - Onsite Support

We’re not just keeping pace with change, we’re driving it. From advanced printing and scanning to cloud solutions and our award-winning technologies empower businesses to move information faster and smarter. As we continue to expand and evolve, we’re looking for passionate people to join us on this journey.

We’re proud to champion diversity, and create an environment where wellbeing and inclusion are at the heart of everything we do. If you’re ready to be part of a team that values ideas, collaboration, and growth, this is your opportunity.

About the role
Due to ongoing success in Managed Services in NSW we are expanding and are seeking a Customer Service Valet – Onsite Support who will attend to the Konica Minolta printing equipment and provide remedial support and exceptional customer service.

Working onsite at a client based site in Pymble, you will be fully trained to be responsible for:

• Maintaining print equipment on our client based site to ensure a high standard of copy quality, equipment cleanliness and changing of consumables, in accordance with the agreed services levels.
• Replenishment of paper, toner and other consumables ensuring devices are available for use based on printing demands.
• Ensuring paper stock is managed to agreed levels and ordering inventory based on printing demands.
• Coordinating and performing basic fault preventative servicing and maintaining devices to the highest possible standards.
• Providing scheduled or ad hoc training to in relation to the operation of the printer.
• Providing face to face and occasional over the phone technical support to onsite clients while maintaining a high level of customer service.
• Providing first level response on equipment faults in line with Konica Minolta's customer service values/customer statement of work obligations and escalating specific technical equipment/software issues to Konica Minolta Helpdesk.

Who are we looking for?

• Experience in providing exceptional customer service, caring about customers and building and maintaining relationships.
• You are professional, proactive, organised, and take pride in your work.
• Experience working in an IT environment,
• Enjoy problem solving and resolving technical issues both with customers and machines.
• A desire to learn - You will have initial and on-going hands-on product training and further training in accordance with client requirements to ensure the success of your career at Konica Minolta.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks. You will also be required to hold a valid Working with Children Check.

What can KM offer you?
We’re proud to be Certified™ by Great Place To Work®, reflecting the commitment we make to building a positive, inclusive and empowering culture.
At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.