Customer Services & Pricing - Freight Forwarding

About Us: 

With a history of over 550 years, Gebrüder Weiss is the oldest logistics company in the world and one of the most successful. The foundation of this success? Our employees. Because we give them the freedom to find new approaches and play an active part in shaping the future - at more than 180 locations worldwide. Excellent career prospects for all people who love mobility.

About the Role:

Come aboard and take the next step in your career! We have an exciting opportunity for an experienced Customer Service & Pricing representative to join our Brisbane team.

Reporting to the Customer Service & Process Manager, this position will work with customers to maintain effective relationships and support our sales teams with timely quotations and support. We’re looking for an excellent communicator with a passion for providing high levels of customer service. If this sounds like you, we’d love to hear from you.

Key Accountabilities:

• Liaise with customers via phone, email, and in-person channels to support them with their cargo inquiries.
• Manage customer orders with overseas Gebrüder Weiss offices and agents to ensure seamless delivery.
• Liaise with the sales team to support customer relationships. This includes providing quotations, managing customer updates, resolving client issues, and improving customer relationships.
• Input and update company tariff client rates, one-off quotes, and customer information into CargoWise.
• Work with overseas agents and colleagues to manage the timely turnaround of quotations.
• Process customer shipments through the task manager functionality of Cargowise to manage the paperless processing of orders and shipments.

Skills and Experience:

• At least 2 years’ experience in a Customer Service/Pricing position.
• Excellent communication and presentation skills with great time management.
• Outgoing personality with the ability to create strong relationships.
• Familiarity and experience with CargoWise1 is considered essential.
• Positive attitude, ability to work and collaborate in a team, and a willingness to learn.

Our Values:

We live and breathe our values at Gebrüder Weiss. We enjoy our journey to success and excellence. Our values are:

• Enjoyment – We encourage and promote our goals in a fun environment.
• Team Spirit – We support each other and become stronger together.
• Trust – We work together with compassion and honesty.
• Care – We show empathy and consideration for all colleagues.

Employees are our biggest asset and our key to success! Therefore, we invest time and effort into helping you unfold your maximum potential, and recognise and reward your achievements.

In addition to joining a friendly, dedicated, and supportive team, we offer a competitive salary package and access to a suite of professional development tools.