Customer Solution Officer - Urgent Position

About us

First Five Group operates a range of specialist businesses – First 5 Minutes, RiskLogic, Sky5, and Sharp5. Collectively the Group creates one of Australia’s most comprehensive and experienced companies providing end-to-end services across multiple industries in risk, safety, crisis, emergency management and business continuity.

The First 5 Minutes business has firmly established itself as the leading dedicated provider of Emergency Preparedness throughout Australia, having developed a strong reputation for their highly practical and pragmatic approach to delivering both tactical and strategic solutions. 

F5M’s core areas of expertise include Emergency Planning, Warden Training, Evacuation Diagrams, as well as an emerging Security Auditing & Threat Preparedness service. In conjunction with FFG’s other businesses, this provides a significant differentiation from the competitor set.

About the Role

We are seeking a dedicated and friendly Customer Solution Officer to join our team. The ideal candidate will be responsible for providing outstanding customer service, addressing customer inquiries and concerns, and ensuring a positive customer experience.

 Key Responsibilities 

• Respond promptly and professionally to customer inquiries via phone and email.
• Resolve customer complaints and issues efficiently and courteously.
• Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Process orders, returns, and exchanges accurately and efficiently.
• Keep records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction and resolve any issues.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Assist in training new customer service representatives.

About You

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations with professionalism and empathy.
• Proficiency in using customer service software, databases, and tools.
• Ability to work independently and as part of a team.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• A supportive and collaborative work environment.
• Training and development programs.

This is an excellent opportunity for an experienced Customer Service Professional looking to pursue further their career within a vibrant and supportive company. We offer a range of established client base and practical training and development to get you where you want to go!

Only shortlisted candidates will be contacted. Please be advised this position is available to candidates with unrestricted working rights in Australia.