Customer Success Manager

At Rex Group, our vision is to be the heartbeat of residential and commercial agency growth, efficiency, and compliance. We’re a people-first, fast-growing tech company, and we’re looking for a Customer Success Manager to help our clients achieve measurable success with our products and services. You’ll join a collaborative team that’s focused on outcomes, shared success, and supporting both our customers and each other.

What you’ll do

• Be the primary contact for a portfolio of real estate clients, building trusted, long-term relationships.


• Lead onboarding and deliver tailored training to ensure smooth implementation and adoption.


• Conduct regular check-ins and quarterly business reviews to drive measurable success.


• Represent the voice of the customer internally and share insights with product, engineering, and sales.


• Manage renewals, identify upsell/cross-sell opportunities, and achieve account growth targets.


• Monitor engagement metrics and proactively reduce churn.


• Stay across product updates, industry developments, and share best practices with clients.


• Collaborate with your team to continuously refine and improve our customer success approach.

What we’re looking for

• Experience in a customer success, account management, or client-facing role (SaaS or real estate industry experience a plus).


• Strong communication and relationship-building skills.


• Proactive problem-solver who thrives on delivering value to clients.


• Comfortable presenting and delivering training both online and in-person (occasional travel may be required).


• Data-driven mindset with the ability to track, measure, and act on success metrics.

Why you’ll love working with us

• Be part of a collaborative, values-driven team where your input really shapes the future.


• Flexible hybrid or remote working options.


• Work with market-leading products used by thousands of agencies across Australia and beyond.


• Opportunities to grow your career within a supportive, high-performance culture.