Customer Success Manager

Join the National Leader in Cloud-Based Property Management 

Our Story: 🏡 

PropertyMe is Australia’s #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1. million properties. 

Join a growing team, in a growing business as we continue to consistently grow our core business and also expand into exciting new markets and products. 

Your work will make an impact on the day-to-day lives of millions of Australian real estate professionals, tenants and owners. 

Your Mission: 🚀 

The Customer Success Manager (CSM) is responsible for driving customer retention, product utilisation, and long-term engagement across the PropertyMe platform.  
This role exists to ensure customers realise ongoing value from our products — embedding PropertyMe into their daily workflows, improving adoption across teams, and strengthening customer loyalty. The CSM is a strategic partner to customers, focused on outcomes, not transactions.  
 
Responsibilities 🏢 

• Drive Retention & Customer Health 

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  • Own a portfolio of customers with accountability for retention outcomes 
  
  
  
  

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  • Proactively monitor customer health and identify risk signals early 
  
  
  
  

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  • Lead retention conversations and risk mitigation strategies 
  
  
  
  

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  • Build strong relationships with key stakeholders
     
  
  
  
  

• Increase Product Utilisation 

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  • Ensure adoption of core and advanced platform capabilities 
  
  
  
  

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  • Analyse usage data to identify gaps and drive action plans 
  
  
  
  

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  • Partner with onboarding and training teams to embed best practices 
  
  
  
  

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  • Promote a 'one platform' mindset to reduce fragmented tools
     
  
  
  
  

• Drive Customer Engagement  

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  • Establish regular value-led touchpoints (QBRs, check-ins) 
  
  
  
  

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  • Deliver insights to improve customer performance 
  
  
  
  

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  • Connect customers to training, updates, and initiatives 
  
  
  
  

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  • Facilitate participation in beta programs and advisory groups
     
  
  
  
  

• Advocate for the Customer  

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  • Act as the voice of the customer internally  
  
  
  
  

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  • Collaborate with Product, Support, and Onboarding teams  
  
  
  
  

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  • Improve customer success processes and playbooks 
     
  
  
  
  

• Drive Value Realisation  

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  • Help customers define and track success metrics  
  
  
  
  

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  • Translate product capability into measurable outcomes  
  
  
  
  

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  • Ensure customers understand ROI
      
  
  
  
  

What you bring 🌟

• Experience in Customer Success or SaaS account management 

• Strong stakeholder management skills 

• Data-driven mindset 

• Excellent communication skills 

• Customer-first attitude 

 
The Benefits and Perks 🪴 

• A nurturing and empowering team to help you reach your full potential 

• Strong opportunities for career development in a growing company 

• High autonomy and recognition in your role 

• Vibrant culture 

• Regular milestone parties  

• Job security working for one of Australia's leading PropTech companies 

 
It’s uncertain times at the moment, but there’s nothing uncertain about the opportunity here at PropertyMe, we’re building something special and we want to chat with you about joining us, no matter your background. Apply now or check out our People & Culture team on LinkedIn, we’re always open for a chat!