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About Sayari:
Sayari is the transparency company providing the public and private sectors with immediate visibility into complex commercial relationships by delivering the largest commercially available collection of corporate and trade data as a dynamic model of global ownership and trade activity. Sayari’s solutions harness this model to enable risk resilience, complex investigations, and clear-eyed business decisions. Sayari is headquartered in Washington, D.C., and its solutions are used by thousands of frontline analysts in over 35 countries.
Our company culture is defined by a dedication to our mission of using open data to enhance visibility into global commercial and financial networks, a passion for finding novel approaches to complex problems, and an understanding that diverse perspectives create optimal outcomes. We embrace cross-team collaboration, encourage training and learning opportunities, and reward initiative and innovation. If you like working with supportive, high-performing, and curious teams, Sayari is the place for you.
POSITION DESCRIPTION
Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organisations. The CSM plays a vital role in ensuring that our clients fully realises a return on their investment in Sayari products by understanding our clients’ mission sets and priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimize churn risk and nurture the relationships between Sayari and its clients. By transforming our clients’ organizations through user adoption of Sayari’s suite of solutions, the CSM creates the conditions for optimal product value realization and renewal.
JOB RESPONSIBILITIES
- Help Sayari’s existing Australian government clients effectively leverage the Sayari solutions
- Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari’s Australian government clients.
- Ensure that Sayari Australian government customers fully integrate Sayari products into their workflows by understanding their mission and priorities.
- Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates.
- Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering.
- Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment and deepen Sayari’s customer-stakeholder relationships.
SKILLS & EXPERIENCE
- Three to seven years of experience working in customer success in support of
- Government customers in National Security (Defense, Intelligence) or Law Enforcement for a SaaS company, ideally with data, analytics, or business intelligence product offerings
- Ability to facilitate customer meetings and presentations to establish trusted advisor relationships
- Foundation of data literacy and interest in building analytic capabilities
- Ability to work in a customer facing role with a large amount of autonomy
- Experience using Open Source Intelligence (OSINT) methodologies and tools
- Three to Seven years of experience as an analyst within National Security (Defense, Intelligence) would be preferred
- Ability to build relationships at all levels across an organisation
- Strong project management skills and ability to organise work and competing priorities
- Effective verbal and written communication skills
- Problem solve and not afraid to get stuck into the technical details
Experience:
Skills
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