Customer Success Manager - with Growth Opportunities

Unique opportunity to support an award-winning Technology Managed Service Provider in the Heart of Wollongong.
 
360HR Technical is working exclusively with one of Wollongong's leading technology companies in bringing on-board a Customer Success Manager. This exciting role has arisen due to the on-going growth and expansion of the company.
 
Key areas of responsibility include:

• Actively engaging with Clients to ensure process efficiency whilst continually identifying areas for improvement. 
• Client on-boarding - Maintain and enhance relationships while striving for high levels of client satisfaction.
• Continually identify potential roadblocks, work with the client and the team to ensure efficiency
• Utilise internal tooling to track customer interactions, monitor progress & generate reports.
• Be a representative of the of the business, and the primary contact point for assigned clients.
• Provide helpful guidance and advisory during client engagements

To be successful in this role, you will have:

• Strong experience providing exceptional customer service.
• Proven experience in a similar role, or in a client engagement-focused position; Account Management, Consulting, Sales, etc.
• Ability to supporting multiple clients simultaneously, whilst ensuring SLA's are met. 
• Outstanding communicate skills, both verbal and written
• Highly beneficial: Prior experience working in a technology company (SaaS, Managed Services, Software Development, etc)

What's on offer? 


Our client is a people-first company with a primary goal of providing a fun and engaging workplace, where you are supported and provided with opportunities to grow and succeed. 
 
A fantastic office space in the heart of Wollongong, surrounded by restaurants, shops, transport. 
 
A culture fostering collaboration; team activities, events, lunches, etc
 
Importantly, you will be given the opportunity for career growth, pathways into other areas of the business and the tools and guidance to succeed.
 
Apply now! Applications will be considered as they arrive!