Customer Support Administrator

Our brands have empowered dental professionals to provide better, safer and faster dental care for over 100 years. Everything we do is about helping them deliver the best possible dental care, for the benefit of their patients and practice. If you want to grow and develop as part of a team that's shaping an industry - we're looking for the best to join us!

This is a fantastic full-time permanent opportunity for an energetic Digital Marketing Specialist to be a part of the world’s largest manufacturer of professional dental products and technologies with a reputation for premium quality. 

The Role

Reporting to the National Customer Service Manager and based in our head office in Mount Waverley, Melbourne, you will be a member of the Customer Support team and provide a link between Dentsply Sirona’s clients and the organization through the provision of excellent client service by receiving and administering in-bound calls and making outbound calls to generate sales as required.

As a Customer Support Administrator – Clinical, your key objectives will include:

Customer Service 

• Answer incoming calls professionally, expressing an interest and willingness to help
• Process orders, credit and inquiries in an accurate, efficient and timely manner.
• Promote and up sell Dentsply Sirona products and services.
• Work with members of the Commercial team to effectively deal with customer and product enquiries
• Maintain required service levels and meet assigned customer service KPI’s.
• Ensure all complaints are followed up and the correct process is adhered to.

Sales 

• Make outbound calls as required and achieve assigned daily outbound call rates.
• Undertake effective call planning.
• Identify and meet the needs of the client.
• Meet call back commitments.
• Work with the Commercial team to ensure a smooth and cohesive service and sales process for the customer.
• Maintain required service levels and meet assigned KPI’s.
• Process sales, and record activity in an efficient and timely manner

Skills and Experience

• Experience in inbound and outbound call environment.
• Sales / Customer Service Experience
• Dental experience
• Excellent computer skills 
• High level attention to detail and communication skills.
• Superior customer service and support
• Strong prioritisation, organisation, and project management skills
• Ability to adapt to changing circumstances
• Maturity of judgement and discretion
• Capacity to operate independently
• Willingness to contribute to and support team goals
• High levels of personal drive and motivation
• Leads by example and acts as a role model to the broader team, consistently demonstrating Company Values and standards and striving for continuous personal and professional development

More About Dentsply Sirona

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference - by helping improve oral health worldwide. 

If you are a passionate about exceeding customer expectations and looking to take the next step in your career, then we look forward to hearing from you.