Customer Support Officer

About us

Bendigo Bank is the bank you can be proud to work at. We have a collectivepurpose to feed into prosperity, not off it.We were born out of community, for community, and remaintheonly bank headquartered outside of a capitalcity.

As part of the larger Bendigo and Adelaide BankGroupof over 7,000 employees,we’re big enough to offeryou every opportunity, but not so big that we lose the community feel that we’re famous for.

About the role

As a Customer Support Officer you will support the business objectives of the Bank in the management of delinquent loans, credit cards, business and savings accounts. You will work with our customers experiencing financial difficulty by making appropriate arrangements that assist them to manage their obligations and protect the Bank’s security position. You’ll provide effective, pro-active and low-cost solutions while ensuring a high standard of customer service.

This role is rewarding, dynamic and it can be challenging.All training is provided by experienced and enthusiastic team members and leaders, and ongoing training is continuous due to the ever evolving needs of our business. We want you to succeed and will back you every step of the way! This is a great opportunity to further develop your customer interaction skills in a friendly and outcome driven team.

This is a permanent full- time position located at either the Adelaide or Bendigo Corporate Office and we offer a flexible hybrid workarrangement with the requirement youare in the office a minimum 2 days per week. During your initial training period ideally you can attend the office 5 days per week.

About you

What sets you apart is your passion for delivering great customer outcomes. You will be comfortable talking to people in a wide range of situations and be able to use your strong negotiation and listening skills to guide customers to the most appropriate outcome. This role is ideally suited to people looking for a career in Risk Management.

Previous Collections experience is advantageous but not essential, however demonstrated experience in a customer service based role is a must have.

You will also have:

• Exceptional phone and communication skills
• A caring and empathetic nature with the resilience to deal with people who are going through difficult times
• Positive can-do attitude with good problem solving and negotiation skills
• Ability to work with targets and key performance indicators
• High attention to detail and accuracy
• Strong computer skills

Why us?

There's so much more to a career with Bendigo Bank than just banking.

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us!

Great benefits, work life balance and flexibility. You bring your brilliantmindand we’ll help you take your learning to the next level with our on-the-job training andinternal andexternal development opportunities-we want you to shine.

After all, YOU make us the better big bank.

At Bendigoand AdelaideBank we believe a diverse workforce supported by an inclusive culture is central to our success,and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests foradjustmentsto accommodate an illness, injury or disability to equitably participate in the selection process, and of course, if successful, the workplace.

How to apply

If you are excited about this opportunity please submit your CV and application online.

A position description is enclosed

Applications close COB Monday 1st July 2024