Customer Support Officer - Dynamic Team

Who are we

Fortress is an independent, market leading automotive repairer and partner of choice for insurers. We specialise in high severity collision repairs, taking on the challenges involved in complex, non-drivable; stolen/recovered and mechanical repair. 

Fortress is committed to delivering a reliable, quality repair experience. Central to this success, is our people. Placing people first means that our employees feel valued, satisfied and challenged, are motivated by the success of our business and their own achievements and growth. 

The role

Core role, providing excellence in customer service and ensuring their experience with us is smooth, efficient, and informative throughout the repair process.

• End-to-end customer management repair cycle, booking, updating and general point of contact
• Liase with centralised key functions, suppliers and assessors
• Timely and accurate maintenance of records in Repair Management software (IBody)
• Provide and promote a strong service culture, responding effectively to customers and supporting the repair team.

Experience

• Minimum 5 years' experience in a customer service-oriented environment. 
• Demonstrated ability to deliver professional and efficient service to customers, suppliers and other stakeholders
• Capability to provide customer care and complaints handling
• Proficient in Microsoft and Cloud Based Management Systems 

What we expect

• Excellent interpersonal and communication skills
• A can-do, positive attitude and a willingness to take ownership 
• Multi-tasker with excellent time management and prioritisation skills
• Drive to get ahead, continue to develop your skills and be at the top of your profession.

What you will get in return

Our success is a credit to our people, skills and culture. At Fortress Collision, we recognise and reward talent and dedication. If you are a high performer, you will find a place here where your contributions are valued.

• Best in industry pay and performance incentive program.
• A genuine commitment to your skills development and career progression.
• An exceptional workplace culture with strong team camaraderie.
• Long-term job security and opportunities for growth.