Customer Support Representative

Customer Support Representative – Level 1 – Hybrid – Adelaide

We are hiring at Wageloch for a Customer Support Representative to join our growing team in Australia!

Are you a Customer Service superstar looking for a new challenge? Do you see yourself working as an integral part of a relaxed and friendly team? Would you like to work for an award-winning IT company delivering top-level customer service to our high-profile client base across Australia?

Wageloch prides itself on great customer support; you will be joining a team of Customer Service Reps who work closely together to deliver amazing customer support to our clients.

At Wageloch, our mission is to simplify your work and enhance your business operations. Our premier all-in-one rostering and payroll platform is supported by a dedicated Australian team driven by our core values of compassion, inclusion, and trust. Headquartered in Australia and serving clients nationwide and in New Zealand, we stand prepared to address and resolve your biggest administrative challenges.

Here is a little window into our company: Wageloch was acquired by Valsoft and now operated under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based within commutable distance of our office in Adelaide, working in a hybrid work model!

About You:

• Previous experience working in a Customer Service or Support role is advantageous
• A keen attitude and desire to deliver outstanding customer service, with some experience in a relevant role or industry (e.g. customer service, service/help desk, call centre, software applications support)
• An ability to troubleshoot general IT issues and/or ability to learn technical skills quickly
• Good time management skills, with a strong ability to multi-task and prioritise
• Excellent written and verbal communication skills, particularly phone communication
• Reliable with a strong work ethic
• Either personal or professional qualifications in IT and/or software applications
• Reporting to the Helpdesk Team Lead, your main role will be as the first point of contact for our client base in assisting with day-to-day troubleshooting and enquiries
• There are plenty of opportunities to expand your skill set with additional sponsored training, should the successful candidate prove adept, capable and interested in the opportunity
• Entry level - no qualifications required, although preference is given to people who have some qualifications and/or experience
• Fluent in English, both written and verbal
• Legally authorized to work in Australia

For further information about Wageloch, you can visit our website at: https://wageloch.com.au

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.