Customer Support Specialist

We power insights for better, safer workplaces...together. 

Are you ready to be Kin-a-t-i-can? Join a global leader in Reg-Tech as a Customer Support & Service Specialist.  If you've spent time helping customers navigate products, answering tricky questions, or making someone's day a little easier, we want to hear from you. 

This role offers the perfect opportunity to expand your customer support expertise while working with a dynamic global team that values technical problem-solving, empathetic communication, and genuine care for our customers' success. If you're passionate about helping customers achieve their goals and thrive in a fast-paced, technology-driven environment, this role is for you! 

This role will be based on site at Kinatico HQ, Perth City with our supportive team, from Monday to Friday, with early start times to support our customers across Australia and New Zealand.  

OUR TEAM'S STRENGTH COMES FROM EVERYONE'S INDIVIDUALITY 

About you: 

• A natural communicator who can explain things clearly and make customers feel heard 

• Patient, empathetic, and genuinely enjoys helping people solve problems 

• Comfortable managing multiple conversations at once without dropping the ball on quality 

• A methodical problem-solver who works through issues step by step 

• Adaptable and open to learning new products, processes, and ways of working 

• Previous experience in a customer-facing role (support, hospitality, retail, admin, contact centre) is a plus but not essential 

• Confident picking up new software and technology tools 

• Exposure to compliance or regulated industries is a plus 

DELIVERING THE GOOD, STRIVING FOR THE GREAT 

Position responsibilities include but are not limited to: 

• Support customers across industries including aged care, healthcare, education, and government with their background screening and compliance needs via phone, email and chat 

• Help customers discover features that make their work easier 

• Meet or exceed established SLAs for response times, resolution rates, and customer satisfaction metrics. 

• Work closely with customers to address and resolve issues, follow established troubleshooting processes, maintain clear and accurate documentation, and relay customer feedback and requests to inform product development. 

ARE YOU READY TO BE A KINATICAN? 

Where our passion, talent, delivery and impact collide our purpose lies. Powering insights for better, safer workplaces, helping organisations to know their people -- we are a global leader in Reg-Tech. Our technology helps organisations to know their people. 

• Comprehensive product training and a supportive team to help you succeed from day one. 

• A supportive work environment 

• A culture of development and recognition, we want our people to thrive! 

• Work for an ASX listed company and a leader in Reg-Tech 

• Join the company at an incredibly exciting time and enter a world of energy, enthusiasm and innovation 

• Opportunity to work with cutting-edge support tools and methodologies 

• Contribute to product improvement and customer success initiatives 

TELL US ABOUT YOURSELF 

Apply with your resume (with cover letter appreciated). 

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised individuals tend to only apply when they check every box. If you think you have what it takes (a growth mindset) but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.