Customer Support Specialist

The Role

Tanda is seeking a support specialist to join our Brisbane Headquarters and help grow our clients. You'll be part of an experienced team managing customer inquiries via chat, email, and phone, reporting to our Head of Customer Success, Ryan Johnston.

As a support specialist, you'll gain unique insights into the Tanda customer journey and how our software is used across various industries. Previous team members have moved into leadership, technical, and other customer-facing roles. Strong analytical and problem-solving skills are essential.

 Core Responsibilities:

• Respond to inbound support requests via chat, email, and phone
• Help customers utilise the full suite of Tanda features
• Collaborate with support and product engineers to escalate technical requests 
• Identify customer trends and inform product and sales teams 
• Work with the Head of Customer Success to improve the way we support our users

About You:

• Experience in a customer-facing role such as help desk or front-line customer service
• Strong communication skills with the ability to explain technical issues in simple terms
• Excellent problem-solving skills 
• Demonstrated passion for learning new technologies
• Interest in people

Most importantly, you’re someone who genuinely wants to empower others to be successful:

• You help others improve
• You celebrate those who take action
• You talk to customers
• You measure outcomes, not effort
• You are candid
• You value people over process
• You take responsibility and ownership for your actions and the success of Tanda
• You communicate directly with the source whenever possible

The Company

Tanda is a fast-growing tech company aiming to build Australia’s leading all-in-one workforce management platform. Our vision is to eliminate employment friction for shift and hourly workers, reducing the world’s unemployment rate. Our activities focus on engineering, marketing, sales, research, and support. We provide software for rostering, time & attendance, staffing optimisation, employee engagement, payroll, and labour compliance.

We serve thousands of clients from our Brisbane headquarters and have offices in Chicago and London. Learn more about our team at tanda.co/careers

Further Benefits

✓ Real projects: We hire based on actual demand, not arbitrary funding or hiring rounds

✓ Mentoring & Training: Access to a diverse pool of mentors and colleagues 

✓ Experience: Direct customer interaction and responsibility

✓ Culture: You will be part of a team that is passionate about what they do and don’t suffer boredom easily