Customer Support Specialist, Bilingual English & Korean

Company : Klaviyo

Job Type : Full Time

Sydney, Au

Number of Applicants

000+

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Job Description - Customer Support Specialist, Bilingual English & Korean

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.

We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

How you will make a difference:

Develop an in-depth knowledge of the Klaviyo platform

You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat

Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies

Diagnose software issues and resolve escalated customer complaints engage using established processes

Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)

Communicate thoughtfully and effectively with all Klaviyo customers

Document troubleshooting and problem resolution steps.

Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are:

An exceptional communicator with strong written and verbal skills in English and Korean.

A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.

Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Passionate about creative problem solving for customers and end users

Self-motivated, eager to learn and thrive in a collaborative environment

Capable of adapting quickly to changing priorities

Experience with or able to quickly pick-up:

Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce

Web works, networking, and software products

DNS, IPs and other networking concepts

APIs

Email marketing platforms and E-Commerce platforms

You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Requirements:

Full authorisation to work in Australia without any restrictions

Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)

This role requires bilingual proficiency: English and Korean

You must be able to support customers in both English and Korean

#LI-Hybrid

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Original job Customer Support Specialist, Bilingual English & Korean posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Klaviyo

Klaviyo, the CRM for consumer brands combining email marketing and SMS with an embedded CDP to unify data for personalized, scalable customer engagement.

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