Customer Support Specialist - Generous Compensation

About the Role:

Working as part of the national operations support team, this role is responsible for day-to-day technical support of our hardware and software products, including:

• Attending client locations for technical support and routine programmed maintenance
• Installation of all CIC products
• Carrying out software, firmware and hardware upgrades
• Responding to technical support enquiries via telephone and our support portal 
• Providing technical product training 
• Report presentation as required for Q&A purposes

About You:

You will need to be passionate about customer service, demonstrate technical excellence, be a team player, want to contribute to our success and enjoy making a difference! 

In addition, you will:

• Have previous experience in a technical support position either as a Level 1 or Level 2 Technician
• A broad knowledge of technical infrastructure from desktop to firewall, backup systems, software, and hardware
• Have a positive attitude and problem-solving skills
• Have the ability to work in a team & autonomously, travel interstate will be required periodically
• Excellent written and verbal communication skills.

As this position works with our Government Clients, you will need to be an Australian Citizen, have a full Australian drivers licence and be able to pass a security clearance.

What's on Offer:

On offer to the successful candidate is the opportunity to work with a rapidly growing Australian business, flexible work hours, competitive remuneration including company car and additional paid time off for your birthday.

About Us:

CIC Technology is an 100% owned Australian company that designs and produces innovative key management solutions within the security industry.  CIC’s solutions are secure, user-friendly and are easily deployed to maximise efficiency and address issues around risk management and compliance.  

For more information - please refer to our website - www.torus-technology.com

If you are seriously interested in this role then click the link to apply. 

We encourage applications of Aboriginal or Torres Strait Islander descent to apply.