Customer Support Specialist - Start Immediately

About the business

Study & Play USA is a family run business where our team culture is everything.  We guide student athletes and their families with the once in a life time opportunity to gain sporting scholarships to USA Universities.

Our team is incredibly passionate about what we do and how we do it.  It sets us apart in our industry.  Family and community is at the core of everything we do.  Our team and our students and familes are part of a unique and growing community. 

About the role

The role is quite unique and exciting! The role will be to support our clients in various ways however the main aspect of the role is helping guide young aspiring student-athletes and their families through the life changing opportunity of obtaining a sports scholarship from a USA University.  The tasks associated with this role will vary greatly and will include face to face interaction with client families, creating relationships with high school administrative staff and other key stakeholders, managing timelines and marketing support. And the coolest thing is that you will learn how to deliver industry leading advice and help secure phenomenal outcomes for our student-athletes!

Benefits and perks

Be part of an established business that is widely regarded as the best in the industry for more than 20 years!  All of our team members have grown with us as we grow which is important to us as an organisation.  So for the right person there are great opportunities to build your skills.

As a family run business family comes first always so whilst there are busy parts of the year we also support a healthy work life balance which includes the opportunity to work from home.

Being located 15 minutes from the CBD means that we are centrally located but without the parking/transport nightmares.  Free street parking is available.

Skills and experience

We need a team member with a great attitude who will add positively to the culture of our team.   

Our core business is sports and education orientated therefore it would be ideal that you are passionate about sport and even had experience directly or indirectly, with the USA university system.

Here are some of the key skills and traits we would like demonstrated in this role:

• Displays excellent knowledge and understanding of a professional office environment
• Demonstrated ability to learn new systems and processes quickly
• Displays each of the following attributes - excellent work ethic / dedication / punctual / initiative / personality / organised / self motivated
• Confident enough to develop client relationships and build rapport with staff, business partners and clients
• Highly organised with a strong attention to detail
• Exceptional communication and customer service skills
• Confident taking phone calls
• Proactive and solutions focussed
• The ability to multi task and a 'Can Do' attitude
• Takes pride in appearance