Customer Support Specialist - with Growth Opportunities

Customer Support Specialist (Hybrid Work)

Customer Service and Help Desk (entry level IT Support)

$60k + Super, neg based on experience 
Professionals Modern Award

Full Time role, fixed 40hr week with monthly RDO inclusive.

About Ironbark

Proudly Australian owned and operated for over 40 years, Ironbark Software are providers of fully integrated enterprise resource planning (ERP) solutions. We work to consistently provide innovative services to medium to large sized growing businesses across a wide range of industries, focusing on supply chain integration throughout Australia and New Zealand.

We value our unique and close connection to our customers in providing direct, high-quality support and custom solutions, designed to resolve complex business challenges.

With an inclusive and dynamic workplace, we support skill development and positive work culture.

The Role

You will provide the initial contact point for incoming customer queries and support requests, setting the tone for the relationships we build and nurture with our clients. 

The successful applicant will be responsible for the receipt and acknowledgement of incoming service requests, gathering of information necessary for actioning requests and guiding customers through initial troubleshooting steps to discover the impacts to their workflow and business operation.

To succeed in this role, you will have excellent verbal communication skills, a keen desire to assist, the ability to manage multiple priorities and an eye for detail. Your proactive approach to understanding client needs will add measurable value to our service delivery objectives and fit well with our organisation's culture.

You will have a healthy appetite to learn new technologies and be comfortable working with customers over the phone.

Full training is provided and once you are comfortable in the role, Hybrid working is available.

This role has the potential to develop your skills in analytical thinking, business understanding and analysis, IT support and high level customer service provision.

What we are looking for

• A logical thinker with clear, concise communication abilities.
• Excellent written and verbal communication skills.
• A team player with a 'can do' attitude.
• A commitment to learning, taking direction and continuous improvement.
• MUST HAVE full working rights via appropriate current VISA to work full-time within Australia - and available to commence work in Brisbane within 2-4 weeks of being offered the role.

Key Skills & Qualities

• Knowledge of basic computer systems
• An understanding of business workflow concepts and impacts
• An interest or passion for technology and troubleshooting
• Outstanding personal commitment to client service
• The ability to talk to a wide range of different people with differing levels of technological expertise regarding technical concepts
• Excellent written and oral communication skills with the ability to explain technical concepts in plain English
• Ability to solve problems independently
• Ability to absorb and retain information quickly
• A troubleshooting mindset, willing to explore and define the parameters of an issue.

Desirable Experience and Skills

• A relevant degree or qualification in Business or ITC.
• Understanding or experience in resource management, CRM, logistics, fresh food, distribution, stock management, accounting/finance or retail systems is beneficial.
• Document maintenance and management experience.
• Service Desk or Help Desk Experience is highly regarded.
• Experience delivering IT support remotely.
• Past Customer Service/Support experience is highly regarded.

Applications

If you are ready to kick start your career with a business that prides itself on providing exceptional customer service and building resilient teams, then send your application in now!!

Applicants are asked to provide a current resume along with details/ evidence to support the above requirements of the role.

Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.