Customer Support - Superannuation & Investments

Perfect opportunity to have a world of opportunity in one of the markets' leading investments organisations!

Your New Company:

A market-leader in their industry and trusted by millions, this company is in full growth mode and looking to expand into multiple areas of financial services. A hugely exciting time to join as they rapidly scale, you will have an unrivalled opportunity to make an impact and directly contribute to the growth of the business.

Your New Role:

As a crucial role, you will be helping establish and rollout best-in-class customer support, by directly helping customers and taking ownership of their enquiries. Key responsibilities will also include:

• Providing feedback on products, enhancing product and process improvement and working with internal stakeholders to constantly ensure provision of the best products and processes to the end user
• Responding to customer enquiries via phone, live-chat, email and social media
• Champion the voice of the customer, advocate for customer needs and relay customer insights to the product/customer insights team
• Support customer onboarding and troubleshooting failed KYC instances

What You'll Need to Succeed :

• Previous experience in shares, investing, superannuation, wealth management or similar customer support role within financial services
• Genuine passion for the customer, shares and investing and being part of creating a product
• Proactive attitude, keen to drive efficiency and always look for opportunities for continuous improvement
• Strong written and verbal communication, as you will be representing the brand and the company to the end-user

What You'll Get in Return :

• Opportunity to join a fast-scaling organisation who already has a reputation as a market leader, contribute to the growth of the company as one of their first new critical hires
• Continuous career development opportunities across the whole company
• Fantastic office culture, fun and hard-working with lots of inclusive social activities
• Lots of benefits across health and wellbeing, volunteering days off etc