Customer Transformation | Senior Associate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Associate

Job Description & Summary

The work you do today could help define what’s possible tomorrow, enabling innovative and personalised customer experiences that transform how businesses interact with their clients. As part of PwC’s Customer Transformation practice, our team sits at the heart of helping clients rethink their customer connections by combining deep expertise across marketing, sales, commerce, and service with advanced AI-driven tools. We’re passionate about turning every touchpoint into business value, whether it’s crafting data-driven strategies, optimising sales effectiveness, or scaling customer service operations. If you’re energised by leveraging technology, analytics, and creativity to reimagine customer relationships and become a catalyst for future-focused customer transformations, this is the place for you.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health, giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.

What you’ll do:

• Design and deliver customer-led strategies across marketing, sales, service, and commerce to help clients transform how they engage their customers. 

• Lead and be part of end-to-end consulting engagements, from diagnosing growth opportunities to implementing AI-enabled solutions that elevate customer experience. 

• Partner closely with stakeholders to shape go-to-market models, optimise commercial performance, and drive measurable business outcomes. 

• Work cross-functionally with strategists, technologists, and experience specialists to bring innovative, data-driven solutions to life. 

• Translate insights and analytics into actionable recommendations that improve customer journeys and unlock sustainable value. 

What we’re looking for:

• Previous consulting experience (or equivalent client‑facing experience) is desirable, particularly in strategy, transformation, or experience‑led work.
• Experience in customer, commercial, or front-office transformation spanning strategy, design, execution, or enablement. 
• Strong stakeholder engagement skills, with the ability to influence and simplify complex ideas. 

• Comfort working with data, technology, or digital tools to solve customer and commercial problems (deep technical expertise not required). 

• Adaptability and structured problem-solving skills to navigate client ambiguity and fast-moving project environments. 

• A collaborative mindset and a passion for building better customer experiences through creativity, insight, and innovation. 

What you’ll gain:

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Flexibility means trusting you to choose when, where, and how you work, balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks. 
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further? Join PwC Australia as a Customer Transformation Senior Associate and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. 

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change, Emotional Regulation {+ 17 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

July 3, 2026