CX Service Designer

Do you want a career that means more? 

 
At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. 

We’re a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 160 years. Each year, we achieve lifechanging outcomes for the 40,000+ people who rely on our person-centred support. Now, we’re looking for a CX Service Designer to help us reimagine how we deliver exceptional customer experiences across our organisation. 

As a CX Service Designer, you’ll work closely with diverse teams to uncover insights, map journeys and codesign services that enrich lives and strengthen communities. You’ll join a collaborative and purpose driven team where our values of integrity, justice, compassion and excellence guide everything we do. 

This is a fixed term role until October 2026. 

Your opportunity 

As our CX Service Designer, you’ll lead and support customer experience and human-centred design initiatives across Anglicare’s Seniors Living and Community Services portfolios. You’ll transform insights into meaningful improvements that enhance wellbeing and align with our strategic goals. 

With curiosity, empathy and a commitment to impact, you will: 

• Lead service design and human-centred design (HCD) projects from scoping to implementation 

• Conduct research, workshops and interviews to uncover pain points and opportunities 

• Develop journey maps, personas, service blueprints and prototypes to drive change 

• Facilitate codesign and ideation sessions with Cross functional teams 

• Contribute CX insights to strategic reviews, business cases and executive reports 

• Support teams to embed CX frameworks and design thinking principles 

• Collaborate with internal and external stakeholders to deliver service improvements grounded in customer voice 

What you’ll bring 

You’re a collaborative and confident service designer who loves simplifying complexity, engaging people in the process and delivering tangible outcomes. You care deeply about human-centred care and customer impact. 

You’ll also need: 

• At least 2 years + experience in CX, service design or UX 

• Strong understanding of HCD methodologies and design research techniques 

• Demonstrated experience delivering journey maps, personas and service blueprints 

• Excellent facilitation and stakeholder engagement skills 

• Strong communication, organisation and time management skills 

• Confidence working in agile, cross functional teams 

• Experience using Miro, Figma or similar collaborative design tools 

Desirable: 

• Experience in aged care, healthcare or community services 

• Knowledge of customer feedback systems or CRM platforms 

• Experience preparing CX insights for reports or submissions 

Why Anglicare Sydney? 

At Anglicare Sydney, you’ll build a meaningful career in a secure, stable and purpose driven organisation where your contribution is genuinely valued. 

You’ll also enjoy: 

• Salary packaging to increase your take-home pay 

• Flexible and hybrid work options 

• Fitness Passport – discounted gym access for you and your family 

• Retail and wellbeing discounts across 400+ outlets 

• A collaborative, diverse and inclusive work culture 

• Opportunities for ongoing professional development and growth 

Ready to build a career that means more? 

Click ‘Apply’ or submit your resume and cover letter. All applicants will receive a response. Applicants are asked to submit their CX portfolio along with their resume when applying.  

Anglicare Sydney is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural