Data Entry/Customer Support Officer

Company : Eml (employers Mutual Limited)

Job Type : Full Time

Adelaide, South Australia

Number of Applicants

:

000+

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Job Description - Data Entry/Customer Support Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

We now have multiple opportunities available for experienced Data Entry / Customer Support Officer and as part of our diverse team based in Adelaide, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

You will be responsible for entering critical data into the system and providing administration support to a wide range of stakeholders to ensure EML pro-actively and efficiently manage workers compensation claims.

This will be a Full-time permanent position based in the Adelaide office, with flexibility to work from home.

YOUR RESPONSIBILITIES

The ability to effectively navigate and utilise computer systems to ensure data is entered correctly.

Work with internal and external stakeholders to resolve issues.

Provide advice and execute lump sum and weekly payments, including liaising with federal agencies.

Review and establish average weekly earning rates for injured workers, using pay evidence.

General administration as required (i.e. bank account set up, claims systems work queues, letter creation and sending).

ABOUT YOU

Customer service and/or office experience.

An accounting and/or payment processing background would be advantageous.

Advanced competency in the use of Microsoft Word and Microsoft Excel.

Superior time management and organisation skills to direct and prioritise own responsibilities and workflow.

Experience in providing high quality administrative support in a fast-paced team environment.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :

A vibrant, collaborative innovative team culture

Flexibility with opportunity to WFH when you are fully trained in your role.

A corporate wellbeing program with discounted health insurance and gym membership

Access to discounts at over 350 retailers through our Rewards Hub program

Entitlement to an annual tenure and performance-based recognition reward

Comprehensive learning and development support

Companywide events to celebrate success.

Quarterly Reward and Recognition Awards

Access LinkedIn Learning - 18,000 courses to advance your professional education

Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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