Day Program Team Leader (Liverpool)

About Allcare

Allcare is a registered disability service provider delivering high-quality, person-centred supports. Our Day Program is a structured, centre-based and community-focused service designed to build independence, life skills, and social connection for people with disability.

About the role

We’re looking for a hands-on Day Program Team Leader to take ownership of daily operations across our Day Program and associated in-home care services. SIL oversight sits as a future growth area.

This is an operational leadership role. You’ll be accountable for service delivery, team performance, participant experience, and compliance. Clinical or RN experience is welcome but not essential — strong leadership and execution matter most.

• Own day-to-day operations across Day Program and in-home care

• Lead, coach, and hold Support Workers accountable

• Design and deliver structured, engaging, outcomes-focused Day Programs

• Act as the key point of contact for participants, families, guardians, and stakeholders

• Monitor participant wellbeing, engagement, and progress toward goals

• Develop, implement, and review individual support plans and behaviour strategies

• Ensure compliance with NDIS Practice Standards and legislative requirements

• Monitor service quality and address operational or participant-related issues

• Manage participant onboarding and ongoing service suitability

• Work with Support Coordinators and Finance to manage participant funding and utilisation

• Identify enrolment growth opportunities and support referrals

• Build working knowledge of NDIS pricing, budgets, and utilisation

• Support recruitment, onboarding, training, and development of Support Workers

About you

You’ll bring an energetic, solution focused, sustainable and growth mindset and drive your team to deliver tailored services to clients ensuring an excellent experience.

• Relevant qualification in Disability, Community Services, Community Welfare, or a related discipline

• Proven experience supervising staff and coordinating service delivery or site operations

• Strong knowledge of the NDIS, sector compliance, and Work Health and Safety requirements

• Solid understanding of positive behaviour support and complex support needs

• Strong attention to reporting, documentation, and clear communication

• Knowledge of supported decision-making, trauma-informed practice, and the broader disability service system

• Experience with rostering and workforce coordination (preferred)

• Full Australian Driver Licence and reliable, insured vehicle

• Current First Aid and CPR certification

• NDIS Worker Screening Check, National Police Check, and Working with Children Check (WWCC)

Why join us

• Clear ownership and decision-making authority

• A structured Day Program with room to shape and improve

• Supportive leadership and growth pathways

• A values-driven organisation focused on quality and consistency

If you’re ready to step into a role where you own outcomes and lead from the front, apply now.