Dealer Support Coordinator

At Kubota Australia we distribute high value, exceptional quality agriculture, construction and farm machinery, and associated products for sale through our independent dealer network. We also offer consumer and commercial equipment financing to compliment our product offerings. We are a stable leading global brand aiming to achieve our purposes of "For Earth, For Life".

In you new role you will:

• Provide exemplary customer care and service directly to customers and dealers
• Ensure prioritisation of, and timely and accurate responses to, enquiries through a variety of mediums
• Undertake a range of processing tasks, such as raising and submitting dealer orders, wholegoods transfer requests and processing of approved credits
• Ensure shipments are booked into our system (SAP) and all related records updated
• Coordinate accurate and timely order dispatch as part of a team
• Analyse and troubleshoot issues within the order fulfillment process and remediate as appropriate
• Develop and undertake supply chain related training with dealers and internal team members
• Promote and provide information to dealers regarding Kubota programs/ initiatives and products
• Participate in a range of cross-functional or supply chain projects

If this sounds like a great opportunity, your profile would like something like:

• Year 12 or equivalent education
• Significant experience in customer service and care, preferably in a similar supply chain/ logistics role within manufacturing/ industrial sector
• Highly developed written and verbal communication skills, with telephony skills and business writing being particularly important
• Strong interpersonal and relationship management skills
• Attention to detail
• Strong organisation and prioritisation skills
• Well developed analytical and problem-solving capability, proven ability to make sound evidence-based decisions taking into consideration broader business imperatives and context
• Intermediate skill in a variety of systems and applications, particularly Google/ Microsoft Office Suite navigation
• Basic mechanical knowledge and understanding in relation to agricultural and construction products and machinery (desired)

IMPORTANT TO NOTE

Kubota have a zero tolerance approach to alcohol and illicit drugs on all our sites. A pre-employment medical assessment and criminal records check are required as part of our selection process

This opportunity is open to application from Australian citizen/ residents or those with permanent work rights (without restriction) for Australia only

Applicants with diverse backgrounds are strongly encouraged to apply

Application is not available through recruitment agencies, agents will not be responded to