Deckhand / Snorkel Guide | Sailaway

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

At Sailaway, we’re passionate about sharing the beauty and wonder of the Great Barrier Reef. Our mission is to provide guests with an unforgettable experience through expert reef interpretation and sustainable sailing adventures.

Our team brings together passionate experts who deliver engaging and informative presentations, helping guests appreciate the fragile marine environment and the incredible life beneath the surface. Complementing this knowledge are skilled professionals who ensure safety and comfort while delivering the thrill of pure sailing aboard state-of-the-art catamarans.

Based in Port Douglas, we offer daily access to spectacular reef sites, including Mackay Coral Cay and the idyllic Low Isles. These locations feature vibrant coral gardens, giant clams, and abundant marine life, making them perfect for snorkellers.

We pride ourselves on exceptional customer service, sustainability, and creating memorable experiences for every guest.

 About Journey Beyond

Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Indigenous Tourism Australia.

About The Role

We're seeking dedicated deckhands to ensure the safety and comfort of our passengers while enhancing their experience on board our vessels. As a deckhand, you'll assist with a variety of responsibilities including passenger boarding, ticketing, and delivering safety briefings. You'll also have the opportunity to lead guided snorkel tours, provide insightful reef interpretation talks, manage line handling, conduct Island Heritage walks, and serve as a vigilant safety lookout.

Key responsibilities will include:

• Provide a high level of customer service, high standards of professionalism and act in a friendly and helpful manner.
• Ensure the safety and comfort of all passengers on board.
• Engage with passengers and provide details about Sailaway products and services including reading materials, merchandise and activities.
• Manage passenger boarding process including set up, checking the manifest, money collection and headcount.
• Ensure equipment is washed and stored in the best possible manner, ready for the next day’s use.
• Work under the direction of the Master, proving assistance as requested with vessel equipment and operation.
• Assist with food and beverage preparation and distribution on vessel and on land ensuring compliance with food handling and beverage regulations.
• Conduct Safety Briefs, Snorkelling Briefs, Guided Snorkel Tour and Island Walk.
• Provide assistance to customers with snorkelling equipment.

About You

 As the ideal candidate, you will have a genuine passion for the tourism industry and a strong dedication to providing unforgettable experiences for our guests. You will thrive as a collaborative team player, and have the ability to remain composed in high-pressure, fast-paced situations. You will be comfortable with public speaking, maintain a high standard of personal presentation, and possess the physical capability to undertake tasks such as handling lines and executing emergency response activities, including in-water rescues if required.

To be considered for the role you will have:

• Previous experience working on a vessel or within the tourism industry
• A current Senior First Aid, CPR and O2 certificate
• Elements of Ship Board Safety certificate or STCW
• A current Responsible Service of Alcohol (RSA) certificate (currently holding or willing to obtain)
• A Current Food Handling certificate (currently holding or willing to obtain)
• A Recreational Boat License

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

How to Apply

If you're passionate about the ocean and want to be part of a team that truly cares, Sailaway is the place for you.

Apply now. Join us!

A pre-employment medical may be required as part of the recruitment process