Dedicated Student Coach - 12 month contract

About OES

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

The Opportunity

OES is committed to supporting its students throughout their learning journey. A critical element of its quality student experience is the provision of personalised student support services. 

As a part of Student Operations, the Student Coaches work with students to provide coaching support throughout their student lifecycle. Student Coaches connect students with their goals and motivations, empowering students to identify what success means to them, set realistic goals, and take ownership of achieving them.

The Student Coach team requires passionate, proactive, empathetic and resourceful team members capable of facilitating a measurable difference in student retention.

This role is for a 12 month contract.

Responsibilities include:

• Contact students at critical points in their learning journey to offer practical and professional support to achieve their academic goals  

• Utilise evidence based interventions to promote student success  

• Provide change management support for students at risk  

• Facilitating one-on-one appointments and group webinars covering topics including overcoming procrastination, finding motivation, time management, and self-care  
• Assist in the creation and implementation of processes and procedures which enhance the student experience   
• Participate in projects at key points within the student lifecycle to enhance the student’s online experience (e.g. orientation, intervention and support projects)   

About You

• An undergraduate degree in Psychology or similar (desired)

• Excellent interpersonal communication skills to facilitate the provision of advice and support for students
• Skills and experience in coaching or related area
• Ability to reflect on practice and formulate strategies and processes to effect change 
• Comfortable to work within a phone-based support context

• Demonstrated ability to be flexible, resourceful and adaptive 
• Ability to positively contribute to the development of an innovative, values based team culture

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis and Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.