Delivery Lead/ SDM

About the job Delivery Lead/ SDM

Mandatory- Has delivered and managed Oracle environments and ecosystems including and not limited to Oracle Applications, Oracle Cloud, Oracle Cloud HCM, CRM, SCM, Oracle Analytics and Business Intelligence, implementations, and related business transformations.

Criteria of Role:

• Financial awareness, of the clients account and commitments. Management of costs to budget, ensuring invoicing and payments are timely including management of disputes. Ensuring WON and SWONs are maintained are reportable as needed.

• Managing and supporting staff, both onsite and offshore, ensuring adequate skills are maintained, including ensuring all staff always have valid competencies. All staff movements and absences are managed in-line with SLAs. Conducting regular feedback sessions with staff on performance including seeking Client feedback on individuals and teams.

• Accountable for adequate governance ensuring strict controls are in place for the/a project. That, risks are reported and managed in a manner that mitigates all financial or branding impacts to the Client and TCS. Own any issues that arise in accordance with the contract and SLAs and in-line with client expectations. Be the point person for escalations.

• Facilitate regular and as required Client meetings ensuring all such meetings are planned, minuted and resourced appropriately. Issue regular account and project reports ensuring content is both timely and appropriate.

Experience and Background:

• Has delivered and managed Oracle environments and ecosystems including and not limited to Oracle Applications, Oracle Cloud, Oracle Cloud HCM, CRM, SCM, Oracle Analytics and Business Intelligence, implementations, and related business transformations.

• Has managed and has appreciation of Oracle ERP, SaaS, PaaS, IaaS.

• Has managed and delivered Oracle environment integrations with non-Oracle products and services.

• Has managed multiple resources pools with combinations of, and including staff, vendor, and client.

• Has managed and negotiated multivendor contracts and teams, operated in a multivendor environment either as the lead or otherwise supplier.

• Has managed or held a key position in business migrations and or transformations.

• Has experience in and with Organisation(al) Change Management (OCM) to a level that can assist and guide clients, teams and staff.