Delivery Scheduling and Customer Care Associate - Join a Leading Company

Customer Service and Logistics Coordinator (Casual)**

Truganina

Sleep Electric North and West Victoria 

**About Us:**
We are a small, family-owned business dedicated to providing high-quality medical beds to seniors. Although we operate as a close-knit family team, we are proud to be part of a larger Australian franchise network. Our mission is to enhance the comfort and well-being of our clients through exceptional service and reliable products. Join our team and be part of a company that values compassion, integrity, and customer satisfaction.

**Job Description:**

We are seeking a motivated and organized Customer Service and Logistics Coordinator to join our team on a casual basis. This role is essential in ensuring smooth operations and exceptional service for our clients. The ideal candidate will handle booking deliveries, managing stock, and providing outstanding customer support.

**Key Responsibilities:**
- **Customer Service:** Handle incoming calls and emails from customers, addressing inquiries and resolving issues with professionalism and empathy.
- **Delivery Coordination:** Schedule and manage deliveries of medical beds, ensuring timely and accurate service.
- **Stock Control:** Monitor inventory levels, place orders for new stock, and manage the storage and distribution of products.
- **Order Processing:** Process customer orders accurately, ensuring all details are correctly recorded and communicated to the delivery team.
- **Record Keeping:** Maintain detailed and organized records of deliveries, stock levels, and customer interactions.
- **Collaboration:** Work closely with other team members to ensure seamless operations and high customer satisfaction.
- **Problem-Solving:** Address any logistical or customer service issues that arise, finding effective solutions promptly.

**Qualifications:**
- High school diploma or equivalent; additional education or training in logistics or customer service is a plus.
- Previous experience in a customer service or logistics role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency with basic computer applications (e.g., Microsoft Office).
- Ability to work independently and as part of a team.
- Compassionate and patient demeanor, especially when dealing with senior clients.

**Benefits:**
- Competitive casual hourly rate based on experience.
- Friendly and supportive work environment.
- Opportunities for professional growth and development.
- Flexible working hours.

**How to Apply:**
Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the role to [email protected]. We look forward to hearing from you!

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