Designated Position - Claims Settlement Consultant

Join a community that makes a difference. As a Workers Compensation Underwriting Assistant at CGU, you'll be part of the largest general insurance group in Australia and New Zealand.

We invite Aboriginal and Torres Strait Islander peoples to join CGU and our community. Here, you’ll have plenty of opportunities for professional growth, with access to cultural and ceremonial leave. Most importantly, you’ll be in a safe and supportive space where you can truly be yourself. IAG is dedicated to reconciliation and enhancing career opportunities for our Indigenous employees, proudly supporting this journey for years.

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

In this digitally focused role, you’ll manage claims, negotiate with solicitors and recovery partners, and apply strong analytical and decision‑making skills. You’ll be supported by a collaborative team and leader, with flexibility to attend the office only four times a month post‑training. This designated position values clear communication, empathy, teamwork and a commitment to growing your career.  This is a permanent full-time role based in Naarm (Melbourne), Meanjin (Brisbane) or Dharug country (Parramatta).

What You'll Do
• Manage and settle claims through digital channels, email and documentation
• Conduct professional negotiations with solicitors and recovery agents
• Apply critical thinking to assess risk and make informed decisions
• Manage third‑party recovery processes with accuracy and autonomy
• Collaborate with a supportive team and leader to achieve strong outcomes
• Maintain empathetic, professional communication with all stakeholders

About You
• A desire to grow your leadership skills and career at IAG
• Strong communication skills and professional written/email etiquette
• Critical thinking capability and confidence in negotiation
• Empathy, patience and care when working with stakeholders
• Ability to work autonomously while contributing positively to the team
• You identify as Aboriginal and/or Torres Strait Islander

This role is a designated role and only available to a person that identifies as Aboriginal and/or Torres Strait Islander. This role has been created as a special measure to promote equal opportunities for Aboriginal and Torres Strait Islander people in accordance with relevant equal opportunity legislation. For the purposes of New South Wales, IAG has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate, advertise and recruit roles for Aboriginal and Torres Strait Islander persons.

What We Offer
• Cultural leave options include Sorry Business, NAIDOC Week, and public holiday swaps.
• Indigenous Employee Network Group (ENG), dedicated development opportunities and Mob to Mob support.
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

To learn more about our commitment to creating meaningful career opportunities for Aboriginal and Torres Strait Islander people visit our IAG Indigenous Careers page.
We’re ready for you. Apply today.

Applications close: Sunday 8 March 2026 11:59PM AEDT

Adjustments and Support 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation. 

More About Us 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.