DESKSIDE SUPPORT SPECIALIST

Provide technical support either by phone, remote access or deskside visits as needed 

Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support 

Smart Hands and Feet support if required 

Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service 

IMAC/D – Installations, decommission, cascades, moves, adds and change EUC equipment, software 

Skill Requirements:  

Excellent experience as a desktop technician, computer technician or IT support in a professional business environment 

Must have excellent customer service skills working with end users and VIP’s 

Experienced in supporting MS office applications (office 2003-2016) 

Windows OS 7 and 10 

Knowledge of WAN/LAN Technology 

Basic knowledge of Network Topology LAN/WAN 

Cisco Switch installation and configuration as per Config template 

Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment 

Knowledge of ticketing system or equivalent 

Skype knowledge. 

Delivery Model:  Onsite Support Service
Job Type:  Full Time
Job Location:  Australia, China, India, New Zealand, Singapore, United Kingdom, United States