Desktop Engineer

Level 1-3 Support Engineer | Permanent Position | South West Sydney Your new company
You'll be joining a well-established organisation with an internal IT function supporting day-to-day business operations. The business offers a stable environment where technology is critical to keeping teams productive and connected. This is a permanent, onsite position where IT is valued as a trusted enabler rather than a reactive service. Your new role
As a Desktop / Network Support Engineer, you will play a key role in delivering reliable IT services across the organisation. You will provide Level 1-3 IT support, with the role focused on Level 1 and Level 2 work, while also supporting selected Level 3 issues and contributing to infrastructure improvements and projects.
This is a hands-on, varied role suited to someone with a broad technical skillset spanning end-user support, infrastructure, and networking. You'll work autonomously, take ownership of issues end-to-end, and support both people and systems in a practical, on-the-ground environment.
Key responsibilities include:

Providing desktop and network support across the business

Troubleshooting hardware, software, access, connectivity, and Wi-Fi issues

Performing laptop builds, refreshes, device replacements, and on-site fixes

Supporting Microsoft 365, including user and access administration

Diagnosing and resolving network and Wi-Fi issues to maintain business continuity

Managing incidents and requests through a ticketing system

Supporting mobile devices and MDM tools where required

Contributing to infrastructure upgrades, standardisation, and improvement projects

What you'll need to succeed
To be successful in this role, you'll bring a well-rounded IT background and a proactive, customer-focused approach.

Proven experience delivering Level 2 support, with some Level 3 exposure

Strong hands-on desktop support experience (hardware, software, and endpoints)

Solid knowledge of Microsoft 365 environments

Practical networking and Wi-Fi troubleshooting skills

Exposure to routers and firewalls (e.g. Cisco, UniFi/Ubiquiti, Palo Alto desirable)

Confidence working independently and managing competing priorities

What you'll get in return

A permanent, onsite role with stability and ownership

A genuinely broad role covering support, infrastructure, and networking

Exposure to infrastructure uplift and technology improvement projects

Autonomy and accountability within an internal IT environment

A role where you can make a visible impact on day-to-day operations

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected].
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2990238