Desktop Service Technician

Front-line IT support in a true enterprise environment Your new company
You'll be joining a large, well-established organisation with a strong enterprise IT environment and a focus on delivering high-quality technology support to its workforce. The business is known for its collaborative culture, structured IT processes and ongoing investment in modern workplace technology.

Your new role
As a Desktop Services Technician (Level I or II), you'll play a key role in delivering day-to-day desktop and end-user support across a corporate environment. You'll be responsible for installing, configuring and maintaining desktop hardware and software, resolving technical issues, and ensuring staff receive timely and effective support.
Level II technicians will also contribute to documentation, standards, process improvement and moderate-complexity IT projects. The role may involve occasional on-call support and limited travel between office locations.
What you'll need to succeed
To be successful, you'll bring hands-on experience in a desktop support role and a strong customer-service mindset. You'll also demonstrate:

• Experience supporting Windows desktop environments in an enterprise setting
• Strong troubleshooting skills across hardware, software and peripherals
• Solid knowledge of Microsoft 365, Office, Outlook, Teams and OneDrive
• Working understanding of Active Directory, Group Policy, DNS and DHCP
• Experience managing and resolving tickets via an ITSM / Service Desk tool
• Excellent communication skills and the ability to support non-technical users
• Microsoft 365 Fundamentals certification (or equivalent experience)

What you'll get in return
In return, you'll secure a role within a stable and professional IT environment, offering:

• Exposure to enterprise-scale desktop technologies
• A supportive and collaborative team culture
• Opportunities to build technical depth and progress your IT career
• Competitive remuneration aligned to experience
• Paid on-call and travel allowances where applicable

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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