Desktop Support Analyst

{"description": " Job Description

Join Crawford and make an impact where it matters.

At Crawford, we support people and businesses through some of their most challenging moments. As part of our IT team, you'll play a key role in keeping our people connected, productive, and supported - delivering reliable technology solutions with outstanding customer service.

About the Opportunity

This is a hands-on IT support role where you'll provide Level 1/2 service desk and desk-side support across a dynamic, fast-paced environment. From troubleshooting and device support to onboarding new employees, you'll ensure a seamless technology experience for our teams.

Why Join Crawford?

• Be part of a global organisation with purpose-driven work
• Work in a collaborative, supportive team environment
• Opportunities to grow your technical skills and career

What You'll Be Doing

• Deliver Level 1/2 IT support across calls, emails, walk-ups, and tickets
• Troubleshoot hardware, software, and connectivity issues (break-fix)
• Support desktop, laptop, and mobile (iOS) device fleets
• Manage user onboarding and offboarding
• Configure and deploy devices, including builds, imaging, and asset tracking
• Work across tools and systems including Microsoft 365, Intune, and Active Directory
• Own incidents end-to-end, ensuring timely resolution and clear communication
• Collaborate with infrastructure teams to resolve complex issues
• Follow ITIL processes and maintain accurate ticket documentation
• Contribute to process improvements and best practices
• Ensure compliance with governance and security standards

What You'll Bring

• 5+ years' experience in a similar IT support role (preferred)
• Strong knowledge of Windows 11, Microsoft 365, Azure, Intune, Autopilot, and Endpoint Manager
• Experience supporting laptops, desktops, printers, and mobile devices
• Solid troubleshooting skills across hardware, software, and networks (LAN/WAN, remote access)
• Familiarity with ITIL frameworks and ticketing systems
• Excellent communication and customer service skills
• Strong organisation skills and ability to manage competing priorities
• A proactive, solutions-focused mindset with attention to detail
• Ability to work both independently and as part of a small, collaborative team
• Willingness to travel interstate as required

Additional information

• Employment is subject to a national police check
• Applicants must be Australian or New Zealand citizens or permanent residents

Ready to take the next step?

Apply with your resume and a short cover letter outlining your experience and what excites you about this opportunity.", "salary_raw": "Row(double=None, string=None)"}