Desktop Support Officer (Education)

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we are a passionate community dedicated to delivering outstanding technology solutions, recognized as a Great Place to Work in 2024-25 and one of Australia’s Best Places to Work Medium Size. We are expanding and looking for a Desktop Support Officer (Education) to provide high-quality onsite technical support in educational environments.

This full-time role involves working directly with educational staff and students to ensure reliable operation of IT systems and technology. You will work with a variety of devices including PCs, Macs, tablets, AV equipment, and networked infrastructure, supporting the educational mission through effective technology service and support.

Key Responsibilities:

• Provide timely and friendly onsite technical support to educational users including staff and students.
• Support and troubleshoot hardware and software across PCs, Macs, tablets, and associated classroom technology.
• Assist with setup, maintenance, and repair of Audio Visual (AV) and other educational technology.
• Develop strong rapport with end-users to encourage feedback and continuous improvement.
• Collaborate with colleagues to improve support processes and documentation.
• Manage technology incidents to resolution and liaise with third-party vendors when necessary.
• Maintain accurate records of incidents and solutions to facilitate effective knowledge sharing.

Skills and Qualifications:

• Passion for exceptional customer service with experience supporting users in education or similar environments.
• Strong troubleshooting abilities across hardware and software platforms, including both Windows and Mac environments.
• Good understanding of educational technology such as AV equipment and interactive devices.
• Excellent communication skills, able to explain technical issues clearly to non-technical users.
• Positive attitude, flexibility, and the ability to work independently as well as part of a team.
• Willingness to learn new technologies and adapt to evolving educational needs.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.